Refund policy

Return Process at KIHO Store:

To ensure a smooth return experience, please follow the steps outlined below:

1. Eligibility Criteria:

• Your item must be in the same condition as received, completely unused, non-broken/damaged with all tags, and in its original packaging.
• Please note that if your return is approved but parcel returned has missing accessories/items/packaging, the respective amount will be deducted from your refund.

2. How to Return Item:

• Ship the parcel back to our Official Address (parcel shipping will be borne by customer):
  • Name: KIHO Store
  • Address: Plot R-8/9, near Sirat ul Mustaqeem Masjid, Block 13D/3, Gulshan-e-Iqbal, Karachi
  • Contact: 033-5446-2255 (KIHO-CALL)
• Please mention your name, receiver's name, and order ID on the parcel for reference.
• If your return application is approved after inspection, you will receive a refund 

3. Fill Online Application:

• Fill out the return application form here.
• Add the return item tracking and courier company name in the provided section.
• Follow the steps to complete the application.
• You will receive an email confirmation once the Return Request is received.

4. Return Refunds:

• Upon receiving and inspecting your return, we will notify you of the refund status.
• If approved, you will receive a FULL REFUND or Partial Refund if you availed FREE DELIVERY (total COD amount - delivery amount( 250 or respective delivery charges applied)) within 10 business days.
• Please allow some time for your bank or credit card company to process the refund.
• If more than 15 business days have passed since the return approval, please contact us at support@kihostore.com or at whatsapp (03354462255)

5. Rejection Notification:

• If your return request is rejected by our quality check department, we will call you to explain the issue.
• The arrangement and cost of re-delivery will be borne by you.
• Please ensure someone is available at the given address for the delivery attempts.

For any questions or concerns regarding the return process, feel free to contact us at support@kihostore.com. We are here to assist you throughout the return journey and ensure your satisfaction with our service

Exchanges Process at KIHO Store:

If you wish to exchange your item due to reasons such as breakage, missing parts, wrong size, or color discrepancy, please follow the steps outlined below:

1. File Your Complaint Within 24 Hours for Damage/Missing/Broken Items:

• For broken, damaged, or missing items, please file your complaint within 24 hours of receiving the product, as per the standard operating procedures (SOPs) mentioned in our return/exchange policy.

2. Exchange Procedure:

• At KIHO, exchanges are free of charge.
• We will arrange for the pickup of the package and dispatch a courier to your location for the exchange.
• The courier will contact you prior to reaching your address. Simply ensure that the package is ready for pickup by our courier team in exchange for the item.

Our goal is to ensure a hassle-free exchange process for our valued customers. If you have any further inquiries or require assistance, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.